Senior Manager/Associate Director, Operations

About Us

Suntera Global is a leading international provider of corporate, trust, tax, accounting and fund administration services. Respected and trusted as a professional partner by a broad range of corporate, private, and institutional clients worldwide, we are continually looking for opportunities to evolve our business while providing clients with the best possible services.

We have created an authentic and supportive culture that generates a wealth of opportunities for every one of our employees. Ongoing personal development through training and professional qualifications is available to all, and we reward hard work and dedication with a range of comprehensive benefits.

About the Role

Our Operations team supports the business with responsibility for premises and facilities management, reception, data management and operational processes and controls. The Senior Manager or Associate Director is responsible for maintaining and increasing efficiencies of the business.

• In collaboration with the other senior stakeholders , help create and implement an effective and scalable operational excellence strategy, to improve efficiencies across the business.
• Liaise with counterparts in other jurisdictions to share good practice and to move towards a more standardised operating model, contributing to the overall group strategy.
• Develop, maintain and enhance local operational policies and procedures in conjunction with relevant stakeholders to ensure they meet requirements in relation to compliance with all applicable laws, Group policies etc.
• Identify and deliver training, in conjunction with Group Learning and Development and external parties, where relevant, in respect of key policies and procedures and areas of improvement identified through Compliance Monitoring Programme and Review Team action points
• Develop robust outsourcing policies and procedures, ensuring compliance with relevant regulatory requirements.
• Assist with ad hoc regulatory and change management projects related to your role
• Prioritise the creation of a secure and pleasant working environment that caters to the wellbeing of both employees and visitors. The environment should align with both Group standards and also local health and safety regulations.
• Responsibility for efficiently managing both external and internal collection and delivery of messenger services including mail, coordination of couriers, registered post. Responsibility for physical files and archiving in accordance with the business’s defined standards.
• Responsibility for the upkeep and functionality of common areas, equipment, furniture, meeting rooms etc.
• Develop, implement, and maintain quality assurance protocols.
• Responsibility for key banking relationships.
• Maintaining the Business Continuity Plan .
• To contribute to the development of the Company, including but not limited to making recommendations that improve the efficiency and working practices of the Company, and, if empowered implement these.
• Regular provision of accurate and timely management information and statistics.
• Act as a role model to embed a culture of technical excellence.
• Provide adhoc project support as required.

About You

Skills and Requirements:

• Strong level of technical knowledge, including a detailed knowledge of local regulatory requirements
• Commercially minded and has ability to challenge
• Strong communication skills (both written and oral) with all levels of staff
• Confident decision maker with the ability to influence and negotiate effectively
• Excellent interpersonal skills with the ability to develop strong relationships within the Company, Group and with third parties
• Good leadership skills and able to work well within a team
• Ability to set and meet objectives
• Proactive and able to use initiative
• Strong analytical and problem-solving skills
• High degree of flexibility and willingness to help others

This is an exciting opportunity to join a growing team and develop new ways of working, where you will have the opportunity to input into the evolution of our business processes on an ongoing basis. In addition to a competitive salary, you will be rewarded with a performance-driven bonus, a benefits package, and the training and career opportunities that come as standard with a dynamic and rapidly growing group of companies.    

Apply now