Privacy Notice

This Privacy Notice explains how Suntera Group Limited (hereinafter to be referred to as "Suntera", “we”, “us” or “our”) collects, uses and protects personal data when you visit and interact with the website www.suntera.com, including when you submit an enquiry, sign up to receive updates, or apply for a role through the website.

This Privacy Notice does not apply to personal data processed as part of client service delivery, client onboarding, or the provision of services through separate client systems or portals. Those processing activities are covered by the relevant Suntera Client Privacy Notice.

We are committed to protecting your privacy and handling your personal data transparently and in accordance with applicable data protection law.

For the purposes of applicable data protection law, the controller of personal data collected through this website is Suntera Group Limited, Peveril Buildings, Peveril Square, Douglas, Isle of Man, IM99 1RZ. 

Suntera Group Limited is registered with the Isle of Man Information Commissioner under registration number R001070.  

If you have any questions about this Privacy Notice or wish to exercise your rights, please contact: 

Data Protection Officer and Information Governance Team 
Email: dataprotection@suntera.com 
Address: Peveril Buildings, Peveril Square, Douglas, Isle of Man, IM99 1RZ

Depending on how you use the website, we may collect: 

• Identity and contact details, such as your name, company, job title, email address and telephone number where you provide them to us
• Enquiry and correspondence data, such as the content of any message you send to us through the website or using website contact details
• Marketing preferences, such as whether you wish to receive updates from us and the topics that may interest you
• Technical and usage data, such as IP address, browser information, device information and information about how you interact with the website
• Recruitment related information, where you apply for a role through the website, such as your CV, employment history and other information you choose to provide 

If you provide personal data about another individual through the website, you should ensure that you are permitted to do so and that the individual is made aware of this Privacy Notice. 

We collect personal data through the website in a number of ways, including: 

• when you complete and submit website forms, including contact or enquiry forms
• when you subscribe to receive marketing or other updates from us
• when you correspond with us using contact details published on the website
• when you apply for a role through the website
• automatically through cookies and similar technologies, as described in our Cookie Policy 

We may also receive limited information relating to your interaction with the website from technology providers that support our website, communications and analytics functions. 

 

We use personal data collected through the website for the following purposes and rely on the lawful bases set out below:

Purpose	Lawful basis
To respond to enquiries and requests made through the website	Legitimate interests; and/or Contract (or steps taken at your request before entering into a contract), depending on the nature of the enquiry
To administer and improve the website and keep it secure	Legitimate interests (to operate and administer our website, maintain availability and performance, improve content and functionality, monitor and prevent fraud or misuse, and protect the security of our systems, users and business)
To send marketing or other updates where you have asked to receive them or where we are otherwise permitted to do so	Consent; and/or Legitimate Interests (for example for certain business communications)
To understand how visitors use the website and improve its content, functionality and performance	Consent (for non-essential cookies/analytics where required); and/or Legitimate Interests for essential service improvement and audience measurement
To manage recruitment activity initiated through the website	Contract (or steps taken at your request before entering into a contract); and Legitimate Interests in operating an efficient recruitment process
To comply with legal and regulatory obligations, investigate misuse or security incidents, and establish, exercise or defend legal claims	Legal obligation; and/or Legitimate interests

Where we rely on legitimate interests, we do so only where those interests are not overridden by your rights and interests.

We may share personal data collected through the website:

• Where you contact us about services in a particular jurisdiction or business line, we may share your enquiry with the relevant Suntera group company or team in that location in order to respond to you appropriately.
• With third party service providers who support the operation, hosting, security, maintenance or communications functions of the website.
• With professional advisers, regulators, law enforcement agencies, courts or other authorities where required or permitted by law.
• With a prospective purchaser or successor organisation in connection with a corporate transaction.

Where third parties process personal data on our behalf, they do so under contractual obligations covering confidentiality, security and permitted use. We do not share your personal data with third parties for their own direct marketing purposes unless you have expressly agreed to this.

Where website enquiries or subscriptions are managed through HubSpot, please also see our separate HubSpot Privacy Notice.

As an international organisation, we may transfer personal data collected through the website to other jurisdictions, including where we use group entities or service providers located outside your home jurisdiction. 

Where we do so, we will put in place appropriate safeguards as required by applicable law. These may include adequacy regulations, approved contractual clauses, the UK Addendum or other recognised transfer mechanisms. Where required, we also carry out a proportionate assessment of transfer risk and implement supplementary measures where appropriate.

You have certain rights in relation to your Personal Data. Pursuant to the applicable data protection laws, those rights will not necessarily apply in all cases or to all Personal Data which is processed by us. You have the right to request that we:

• Provide you with access to Personal Data which we hold about you (subject to exceptions);
• Update any of your Personal Data which is out of date or incorrect;
• Delete any Personal Data which we hold about you, subject to regulatory compliance which requires certain information to be kept for a defined period of time;
• Restrict the way that we process your Personal Data;
• Withdraw consent, where processing has been based on consent;
• Consider any valid objections which you have to our use of your Personal Data; and/or
• Provide some of your Personal Data to a third party provider of services (data portability) at your request.
• Whenever you are asked to fill in a form on the Website, you can choose to call instead;
• If you have previously agreed to us using your Personal Data for direct marketing purposes, you can unsubscribe to the emails via the link included on each of the emails or you can email us at the below email address; and/or
• If you would like a copy of the Personal Data we hold on you please write to Data Protection Officer, Suntera Group Limited, Peveril Buildings, Peveril Square, Douglas, Isle of Man, IM99 1RZ or via dataprotection@suntera.com.

You may choose to restrict the collection or use of your Personal Data in the following ways:

• Whenever you are asked to fill in a form on the Website, you can choose to call instead;
• If you have previously agreed to us using your Personal Data for direct marketing purposes, you can unsubscribe to the emails via the link included on each of the emails or you can email us at the below email address; and/or
• If you would like a copy of the Personal Data we hold on you please write to Data Protection Officer, Suntera Group Limited, Peveril Buildings, Peveril Square, Douglas, Isle of Man, IM99 1RZ or via dataprotection@suntera.com.

Should you require an update or amendment to your Personal Data, please contact us by email using the details below and we shall endeavour to amend your records as soon as is practical.

 If you apply for a role through the website, we will process your personal data for recruitment purposes. Further information about how we handle candidate personal data is set out in our separate Candidate Privacy Notice.

 This website may provide links to client portals operated by third party providers. Where you choose to access such a portal, your use of that portal and any personal data processed through it will be governed by the relevant provider’s own privacy notice, cookies notice and terms of use.  

We retain personal data collected through the website only for as long as necessary for the purposes described in this Privacy Notice, including to respond to enquiries, manage subscriptions, support recruitment, comply with legal or regulatory obligations, resolve disputes and protect our legal rights. Retention periods will vary depending on the nature of the data and the purpose for which it was collected. When personal data is no longer required, we will securely delete or anonymise it where appropriate. 

If you are not satisfied with our response, you may have the right to lodge a complaint with the Isle of Man Information Commissioner or, where applicable, with the supervisory authority or privacy regulator in the jurisdiction where you are located.

For further information, the Isle of Man Information Commissioner can be found at www.inforights.im.

We use cookies and similar technologies on the website for essential functionality and, where enabled, to understand how the website is used and to support communications and website improvement.

Where required, non-essential cookies will only be used with your consent. You can manage your cookie preferences using the website cookie tools and can also find further information in our separate Cookie Policy.

We take appropriate technical and organisational measures designed to protect personal data collected through the website against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include secure transmission methods, access controls, staff training and the use of service providers subject to appropriate contractual and security requirements.