About The Role.

Suntera is seeking an experienced and commercially minded leader to oversee and develop our India-based centralised services operation. The role will be responsible for managing the delivery of support services across Funds, AML, Accounting, Bookkeeping and related operational functions, ensuring high-quality service delivery, strong governance, and scalable growth. You will play a key role in supporting Suntera's global operating model by developing India as a centre of excellence for repeatable and scalable services, while ensuring client ownership, regulatory accountability, and final decision-making remain within licensed jurisdictions.

Your duties will include:

• Lead and manage the delivery of India-based services across:
  
  • Fund Administration
  • AML/KYC Operations
  • Accounting & Bookkeeping
  • Tax Support Services
  • Other centralised operational activities
• Ensure agreed service levels, quality standards and turnaround times are consistently achieved
• Oversee the transition of work into India from other jurisdictions and third-party providers
• Support the delivery of strategic insourcing initiatives and operational efficiency programmes
• Drive process standardisation and continuous improvement across all service lines
• Build scalable operational frameworks capable of supporting future business growth
• Provide overall leadership for the Mumbai office and centralised services team
• Recruit, develop and retain high-performing teams across operational service lines
• Establish clear reporting structures and accountability across functions
• Partner with global business leaders to understand future resource requirements and capacity demands
• Lead succession planning, capability development and training initiatives
• Promote a collaborative, high-performance culture aligned to Suntera's values
• Maintain oversight of outsourcing governance frameworks, intercompany agreements and documentation
• Establish and monitor appropriate control frameworks, escalation processes and RACI structures
• Ensure operational activities are completed in accordance with internal policies, regulatory requirements and client service standards
• Produce regular management information, KPI reporting and operational updates for ExCo and local boards
• Identify operational risks and implement appropriate mitigation strategies
• Support the continued development of India as a strategic delivery hub for Suntera
• Collaborate with global stakeholders on future transition opportunities across business lines
• Drive automation, process optimisation and technology adoption initiatives where appropriate
• Work closely with Finance, HR and business leaders to plan future growth and workforce expansion
• Contribute to the achievement of operational savings and efficiency targets while maintaining service quality and control standards
• Sustain up-to-date professional and technical expertise in software development best practices
• Identify new opportunities and demonstrate agility in adapting to evolving information and circumstances
• Communicate consistently with third-party hosting providers to ensure seamless service deliver