We are very proud of our professional global reputation and look to provide the best service possible. If a client should be unhappy with the level of service provided by us, we must ensure that this is dealt with as effectively and efficiently as possible. We are committed to acting professionally, fairly, and with integrity in all business dealings and relationships.
Every complaint is an opportunity for us to see Suntera’s flaws through our clients’ eyes. It is a great opportunity to get feedback about things that may not be working right and to make corrections in that area to identify and remedy systemic or recurring problems. We will constantly uphold all regulations relating to complaints in all the jurisdictions in which we operate.
Our complaints procedure is not a method of examining legal issues, of re-considering cases upon which a decision has been made, or of querying technical issues. It is a means for our clients to complain about procedural matters or the level of service they have received.
If you wish to make a complaint please contact your usual file manager or use any of the following methods, providing as much detail as possible:
- Write to us at Suntera Global, Clinch’s House, Lord Street, Douglas, Isle of Man, IM99 1RZ
- E-mail us at email@example.com
- Call us on: +44 (0) 1624 683242